How important is customer experience? Explore the statistics
One bad service can cost more than an entire campaign to acquire a new customer. Hard data doesn't lie: customers leave because of poor customer experience — not the price, not the product. Check out 6 statistics that show why investing in customer service is one of the top business priorities today.
Are you wondering if you are doing enough to meet customer expectations? Are you developing customer service to keep up with technologies? Is customer service in your company the best possible representation of the brand? Learn the statistics that show how important customer satisfaction is.
The customer is four times more likely to buy from a competitor if the problem is related to the service, not the price or the product itself
Länk: Bath & Company
Most Americans choose not to shop because of poor customer experience.
Länk: American Express
It takes 12 positive customer experiences to compensate for one negative experience
Länk:Ruby Newell-Legner “Understanding Customers”
Attracting a new customer costs 6-7 times more than retaining an existing one
Länk: Kolsky
70% of the shopping experience depends on how the customer feels treated
Länk: McKinsey & Company
62% of customers say they share their bad experiences with others
Länk: Salesforce Research