Creatio AI Studio: build and govern AI agents without code
Creatio AI Studio is a new platform for building, deploying and governing AI agents in your company — without writing code, with full IT control over what an agent can do. It’s the next layer of the same Creatio platform we’ve been deploying since 2015.
- Build an AI agent without code — prompt-based and visual designers
- A full log and approvals for every agent decision
- Integrations via REST API and the Model Context Protocol (MCP)
- A first pilot deployed in weeks, not months
DEPLOYING CREATIO SINCE 2015 FOR
FIVE PLATFORM PILLARS
Everything you need to build and run an AI agent
Creatio AI Studio combines building an agent, running it across channels, and governing it — in one platform.
No-code agent designer
Build an agent from a natural-language description or visually, step by step — no developer needed for standard scenarios.
SDKs for developers
Your IT team can plug in its own coding frameworks and extend an agent with code where no-code isn’t enough.
Omnichannel communication
One agent handles chat, email, messaging apps and voice — without building a separate integration for every channel.
Open integrations (REST + MCP)
The agent reaches your systems and knowledge bases via REST API and the new Model Context Protocol standard.
Governance & observability
Policies, approvals and a full log of every agent decision — IT sees and controls what the agent did and why.
HOW THIS DIFFERS FROM A REGULAR CHATBOT
An agent that follows rules, not just conversation
Four differences that matter once you actually deploy AI, not just demo it.
Deterministic processes, not just conversation
The visual designer lets you build an agent as a multistep, predictable process — not only question-and-answer.
Control built in from the start
Governance isn’t an add-on — approvals, permissions and auditing are configured together with the agent, not after the fact.
One platform instead of scattered tools
Instead of a separate chatbot, a separate forecasting tool and a separate mobile app — one system runs everything.
The same platform you already know
AI Studio runs on Creatio, the platform we’ve worked with since 2015 — not a separate system to deploy from scratch.
FOR YOUR IT TEAM
Governance & observability — control, not a leap of faith
The biggest worry about AI in a company is losing control of what the system does. AI Studio addresses that directly, at the platform level.
- Policies and rules — you decide upfront what the agent can and can’t do
- Approvals before critical steps — the agent waits for human sign-off wherever you set that
- A full decision log — every agent action is recorded and traceable
- Access and usage control — you see which data and models the agent uses
A SIMPLE PILOT
Your first AI agent — step by step
We start with one well-defined process, not a platform-wide rollout.
01
Choose a pilot process
Together we pick one well-defined process to automate with an agent — e.g. the first line of service tickets.
Week 1
02
Configure and govern
We build the agent in the no-code designer and set up policies, approvals and integrations with your systems.
Weeks 2–3
03
Test and launch
The agent first runs with human approval at every step, then gradually takes over actions on its own.
Week 4+
10+
Years with Creatio
Certified partner since 2019
Level IV
Creatio Partner
The highest level in the region
5
Platform pillars
No-code, SDK, channels, integrations, governance
July 2026
AI Studio launch
Part of the Creatio 10x release
PRACTICAL USE CASES
Where a first AI agent makes sense in your company
Three examples matched to the industries where we deploy Creatio most often.
Manufacturing & industry
Agent for field sales reps
Automatic prep for a customer visit — order history, open service tickets and recommendations before the meeting.
- → Visit prep without manually digging through the CRM
- → Service and ERP data in one place
- → A visit summary right after the meeting
Customer service
First-line support agent
Automatic case categorization and routing, answers to simple questions, escalation to a human agent where it’s needed.
- → Faster first response time
- → Fewer escalations to human agents
- → A full case history for both agent and human
Sales
A personal assistant for reps
The agent prepares call summaries, reminds reps about next steps, and looks up information in the CRM on request.
- → Less time spent on post-meeting reporting
- → Reminders on next steps in open opportunities
- → Faster access to customer history
WHY WORK WITH US
CERTIFIED CREATIO LEVEL IV PARTNERAI Studio is new. Our Creatio track record isn’t
We’ve been deploying Creatio since 2015, including for international groups like ASEE (23 countries) and Dunapack Packaging (12 countries, 6,000+ employees). AI Studio is another layer of the same platform — not a separate system to deploy from scratch. We’re ready to plan a first pilot with your team now.
See our Creatio deployments →BE FIRST IN YOUR INDUSTRY
Book a call about your first AI agent
A short 30-minute call — we’ll identify which process is the best fit for a Creatio AI Studio pilot.
- No commitment
- Free call
- We respond in 24h