CRM Analyst / Business Analyst
Warsaw / Remote · Hybrid · Full-time · Mid / Senior
ABOUT THE ROLE
What you’ll do
As a CRM Analyst at Optingo you are the link between the client and the Creatio platform. You talk to decision-makers, understand business processes and translate them into system configurations — without writing code, but with a full understanding of how technology solves real problems.
You work on CRM and process automation deployment projects for companies from Poland and European markets. Every project is a new environment and new analytical challenges.
RESPONSIBILITIES
Your tasks
- Analyzing clients’ business requirements — understanding processes, goals and constraints
- Running analytical workshops with client teams
- Configuring Creatio CRM applications according to the project specification
- Presenting deployed solutions to stakeholders and gathering feedback
- Working with the project team (PM, developers, UX)
- Supporting the sales department — platform demos for prospective clients
- Documenting solutions and creating functional specifications
REQUIREMENTS
What we’re looking for
Required: an active Creatio Analyst certification.
Required
- → A degree or several years of experience as a Creatio CRM Analyst
- → An active Creatio Analyst certification
- → Multiple years of experience in Creatio deployment projects
- → Strong analytical thinking and problem-solving skills
- → Ability to work in a team and manage priorities
- → Fluent Polish and English (speaking and writing)
- → Willingness to continuously develop no-code, CRM and AI knowledge
Nice to have
- + Experience with Agile / Scrum methodologies
- + Knowledge of industry specifics: technology, manufacturing, B2B services
- + Interest in no-code/low-code technologies and AI in business
- + Experience with tools: Jira, Confluence, MS Project
- + Knowledge of process modeling basics (BPMN)
BENEFITS
What we offer
Fast growth
Projects across industries and scales — every deployment is new experience and new skills.
Training and certifications
We fund Creatio certifications and industry conferences. Your knowledge grows with us.
A close-knit team
A small, experienced team where everyone has real impact on the project and can propose solutions.
Competitive compensation
Compensation matched to your experience. B2B or employment — you choose the form that suits you.
Medical package
Private medical care — your health matters to us.
Flexibility
Hybrid work, flexible hours. Work quality matters, not time spent at the desk.
Sounds like you?
Send us your CV and a few sentences about yourself. We reply to every application.
or write directly to kariera@optingo.eu